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Shipping Policy

aroutsourceecom.com > Shipping Policy

Last Updated: 25-06-2026

At AROUTSOURCE ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Shipping Coverage

We currently ship products across India.

Orders will be delivered to the shipping address provided by you during the checkout process.

At this time, international shipping may not be available unless explicitly stated on our website.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing times may vary during:

  • Peak sales periods

  • Festivals and holidays

  • Promotional campaigns

  • Inventory verification requirements

  • Unexpected operational disruptions

Orders placed on weekends or public holidays may be processed on the next business day.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Shipping costs may vary based on:

  • Delivery location

  • Product size and weight

  • Order value

  • Courier partner rates

  • Promotional offers

Any applicable shipping fees are non-refundable unless otherwise required by law.

4. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–7 business days

  • Non-Metro Cities and Towns: 4–10 business days

  • Remote Locations: 5–15 business days

Delivery timelines are estimates only and are not guaranteed.

Actual delivery times may vary due to factors beyond our control.

5. Shipping Partners

We may use reputable third-party logistics and courier providers to fulfill deliveries.

Courier partners may vary depending on:

  • Delivery location

  • Product category

  • Availability of shipping services

6. Order Tracking

Once your order is shipped, tracking information may be provided via:

  • Email

  • SMS

  • Customer account dashboard (if available)

Tracking updates are dependent on the courier provider’s systems.

7. Delivery Attempts

Our shipping partners may make one or more delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Customer unavailability

  • Refusal to accept delivery

the package may be returned to us.

Additional shipping charges may apply for re-shipment.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information

  • Ensuring someone is available to receive the package

  • Providing valid contact details for delivery coordination

We are not responsible for delays or losses resulting from incorrect information provided by customers.

9. Delayed Deliveries

While we strive to deliver orders within estimated timelines, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • Natural disasters

  • Courier operational issues

  • High order volumes

Such delays shall not automatically qualify for compensation or refunds.

10. Damaged or Missing Packages

If you receive:

  • A damaged package

  • An incomplete shipment

  • A visibly tampered package

please contact us within 48 hours of delivery.

Supporting photographs and relevant details may be required to investigate and resolve the issue.

Failure to report such issues within the specified timeframe may affect eligibility for claims.

11. Lost Shipments

If a shipment is confirmed lost in transit by the courier partner, we will review the case and, where appropriate:

  • Arrange a replacement shipment, or

  • Issue a refund in accordance with our Refund Policy

Resolution timelines may vary depending on courier investigations.

12. Delivery Restrictions

Certain products may be subject to shipping restrictions based on:

  • Geographic limitations

  • Government regulations

  • Courier service availability

We reserve the right to cancel orders that cannot be delivered to the requested location.

In such cases, eligible refunds will be processed.

13. Force Majeure

We shall not be held liable for shipping delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Earthquakes

  • Government actions

  • Civil unrest

  • Labor disputes

  • Transportation interruptions

  • Internet or communication failures

  • Epidemics or pandemics

Delivery timelines may be extended during such events.

14. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will become effective immediately upon publication on our website.

Continued use of our website constitutes acceptance of the revised policy.

15. Contact Information

For shipping-related questions or assistance, please contact:

AROUTSOURCE ECOM PRIVATE LIMITED

Address:
Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085

Email: info@aroutsourceecom.com

Phone: +91 9217914633