Last Updated: 25-06-2026
AROUTSOURCE ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, process, store, and disclose your information when you visit our website, purchase products, create an account, contact us, or use any of our services.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Company Information
Legal Entity: AROUTSOURCE ECOM PRIVATE LIMITED
Email: info@aroutsourceecom.com
Phone: +91 9217914633
Registered Address:
Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.
2. Legal Basis for Processing
2.1 Consent
We collect and process information when you:
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Create an account
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Place an order
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Subscribe to newsletters
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Contact customer support
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Submit inquiries or feedback
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Participate in promotions or surveys
You may withdraw your consent where applicable.
2.2 Contractual Necessity
We process information necessary to:
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Process and fulfill orders
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Deliver purchased products
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Manage customer accounts
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Provide customer support
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Process returns, exchanges, and refunds
2.3 Legal Compliance
We may process information to:
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Comply with applicable laws and regulations
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Maintain financial and tax records
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Respond to lawful governmental requests
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Prevent fraudulent activities
2.4 Legitimate Interests
Including:
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Website security and monitoring
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Business administration
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Service improvements
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Customer relationship management
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Fraud prevention and risk management
3. Information We Collect
3.1 Personal Information
We may collect:
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Full name
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Email address
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Mobile number
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Billing address
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Shipping address
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Account credentials
3.2 Order and Transaction Information
We may collect:
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Product purchase details
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Order history
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Payment references
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Delivery information
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Return and refund records
3.3 Payment Information
Payment transactions are processed through secure third-party payment providers.
We may receive:
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Payment confirmation
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Transaction status
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Limited payment-related information
We do not store complete debit card, credit card, or banking credentials.
3.4 Technical Information
We may automatically collect:
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IP address
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Browser type
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Device information
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Operating system
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Website usage information
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Access logs
3.5 Product and Shopping Information
We may collect information related to:
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Products viewed
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Wishlist activity
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Shopping cart activity
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Purchase preferences
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Product reviews and ratings
4. Products We Offer
Our website may offer products including, but not limited to:
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Gift items
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Decorative products
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Toys and novelty items
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Stationery products
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Handicrafts
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Lifestyle accessories
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Fashion accessories
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Mobile accessories
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Home décor products
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LED lamps
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Table lamps
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Night lights
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Decorative lighting
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Wall clocks
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Photo frames
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Artificial plants
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Household items
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Festival and seasonal products
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Hobby and craft supplies
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Customized products
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Specialty retail products
Product availability may change from time to time without prior notice.
5. How We Use Your Information
5.1 Order Processing
We use information to:
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Process orders
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Confirm purchases
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Arrange shipping and delivery
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Manage returns and refunds
5.2 Customer Support
To:
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Respond to inquiries
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Resolve complaints
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Provide assistance regarding products and orders
5.3 Website Operations
To:
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Improve website functionality
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Analyze customer preferences
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Enhance user experience
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Maintain platform security
5.4 Legal and Compliance Purposes
To:
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Meet legal obligations
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Maintain records
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Investigate disputes
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Detect fraud and misuse
5.5 Marketing Communications
We may send:
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Promotional offers
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Product announcements
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Newsletters
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Seasonal campaigns
You may unsubscribe at any time.
6. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with:
6.1 Payment Service Providers
For secure payment processing.
6.2 Shipping and Logistics Partners
For order fulfillment and product delivery.
6.3 Service Providers
Including:
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Hosting providers
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Cloud service providers
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Email communication providers
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Analytics providers
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Customer support tools
6.4 Legal Authorities
Where required by law or to protect our rights and interests.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Maintain login sessions
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Store shopping cart information
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Remember user preferences
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Analyze website performance
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Improve customer experience
You may manage cookies through your browser settings.
8. Data Security
We implement reasonable security measures including:
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SSL encryption
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Secure hosting environments
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Restricted access controls
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Security monitoring
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Regular software updates
While we strive to protect information, no transmission method is completely secure.
9. Data Retention
We retain information only as long as necessary for legitimate business and legal purposes.
Retention periods may include:
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Customer account information
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Order and transaction records
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Customer support communications
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Tax and accounting records
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Marketing preferences
After the applicable retention period, information may be deleted, anonymized, or securely archived.
10. Your Rights
Subject to applicable law, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of information
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Withdraw consent
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Object to certain processing activities
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Request data portability
Requests may be submitted using the contact details provided below.
11. Returns, Refunds, and Customer Requests
Information provided during return, exchange, warranty, or refund requests may be processed for:
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Verification purposes
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Customer support
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Fraud prevention
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Compliance requirements
Additional information may be requested when necessary to process claims.
12. Third-Party Links
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, or security of third-party platforms. Users should review the privacy policies of those websites independently.
13. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children. If we become aware of such collection, appropriate steps will be taken to remove the information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will become effective when posted on this page with an updated “Last Updated” date.
Continued use of our website following updates constitutes acceptance of the revised Privacy Policy.
15. Grievance Officer
For privacy-related concerns, complaints, or requests, please contact:
Grievance Officer
Name: Narendra
Email: grievance@aroutsourceecom.com
Phone: +91 9217914633
Address:
Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.
We will make reasonable efforts to address and resolve concerns promptly.
16. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
AROUTSOURCE ECOM PRIVATE LIMITED
Address: Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085.
Email: info@aroutsourceecom.com
Phone: +91 9217914633