Last Updated: 25-06-2026
At AROUTSOURCE ECOM PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted for products purchased through our website.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Return Eligibility
You may be eligible to request a return if:
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The product received is damaged during transit.
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The product received is defective or not functioning as intended.
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The wrong product was delivered.
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The product is significantly different from the description provided on our website.
To be eligible for a return:
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The return request must be submitted within 7 days of delivery.
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The product must be unused and in its original condition.
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All original packaging, tags, manuals, accessories, and invoices must be included.
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Proof of purchase must be provided.
We reserve the right to inspect returned products before approving a refund or replacement.
2. Non-Returnable Items
Returns will generally not be accepted for:
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Products damaged due to misuse, negligence, or improper handling.
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Products showing signs of use, alteration, or tampering.
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Customized or personalized products.
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Products returned without original packaging or accessories.
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Items marked as non-returnable on the product page.
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Clearance, promotional, or final-sale items unless received damaged or defective.
3. Return Request Process
To initiate a return, please contact our customer support team with:
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Order number
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Customer name
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Product details
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Reason for return
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Supporting photographs (if applicable)
Return requests may be submitted through:
Email: info@aroutsourceecom.com
Phone: +91 9217914633
Our team will review your request and provide further instructions.
4. Replacement Policy
Where applicable, we may offer a replacement instead of a refund.
Replacement requests may be approved for:
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Damaged products
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Defective products
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Incorrect products delivered
Replacement availability is subject to stock availability.
If a replacement product is unavailable, a refund may be offered at our discretion.
5. Refund Policy
Refunds may be approved when:
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A return is successfully received and inspected.
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A replacement cannot be provided.
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An order is cancelled in accordance with this policy.
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A product is confirmed to be damaged, defective, or incorrectly delivered.
Approved refunds will be processed to the original payment method used during purchase.
6. Refund Processing Time
Once approved, refunds are generally processed within 7–15 business days.
Actual credit timelines may vary depending on:
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Banking institutions
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Payment providers
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Card issuers
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UPI or wallet service providers
We are not responsible for delays caused by financial institutions or payment processors.
7. Order Cancellation
Before Shipment
Orders may be cancelled before dispatch by contacting our support team.
If cancellation is approved before shipment, a full refund may be issued.
After Shipment
Orders that have already been shipped may not be eligible for cancellation and may instead be processed under our return policy.
8. Damaged or Incorrect Products
If you receive:
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A damaged product
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A defective product
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An incorrect item
you must notify us within 48 hours of delivery.
Supporting photographs or videos may be requested to verify the issue.
Failure to report within the specified timeframe may affect eligibility for a replacement or refund.
9. Return Shipping
If the return is approved due to:
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Damaged products
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Defective products
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Incorrect products delivered
we may arrange return pickup or reimburse reasonable return shipping costs where applicable.
For returns requested for reasons not attributable to our error, return shipping costs may be the responsibility of the customer.
10. Refused Deliveries
If a customer refuses delivery without a valid reason or provides incorrect delivery information resulting in failed delivery, shipping and handling charges may be deducted from any eligible refund.
11. Fraud Prevention
We reserve the right to:
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Reject suspicious return requests.
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Request additional verification documents.
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Deny refunds where abuse of the return process is detected.
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Take appropriate action against fraudulent claims.
12. Limitation of Liability
Our liability for any approved refund shall be limited to the amount paid for the affected product.
We shall not be liable for indirect, incidental, or consequential losses arising from product use, delivery delays, or return processing.
13. Changes to This Policy
We reserve the right to update or modify this Refund & Returns Policy at any time.
Changes become effective immediately upon publication on our website.
Continued use of our website constitutes acceptance of the revised policy.
14. Contact Information
For return, replacement, cancellation, or refund-related inquiries, please contact:
AROUTSOURCE ECOM PRIVATE LIMITED
Address:
Unit No. 127, S.G. Shopping Mall, DC Chowk, Community Centre, Plot No. 8, Rohini Sector 9, New Delhi, North West Delhi, Delhi, 110085
Email: info@aroutsourceecom.com
Phone: +91 9217914633